Frequently Asked Questions

Poliform (Kitchens, Wardrobes, Furniture): Seamlessly integrates form and function with modular solutions for contemporary living.

Flexform (Indoor Furniture): Known for understated elegance and craftsmanship that results in timeless, comfortable pieces.

Lualdi (Interior Doors): Redefines doors as architectural elements with innovative design and advanced finishes.

Torterolo & Re (Security Doors): Merges high security with aesthetic customization for elegant, secure entryways.

Barazza (Kitchen Appliances): Italian-made appliances featuring stainless-steel designs and custom worktops.

Vistosi (Glass Lighting): Murano glass lighting that fuses Venetian tradition with contemporary style.

Brokis (Glass Lighting): Czech glass lighting brand offering modern, atmospheric designs.

Roll & Hill (Lighting): Artisan-made sculptural lighting pieces that double as artistic statements.

We have dedicated showrooms where you can experience our collections in person:

• Flexform – 215 Nicanor Garcia St., Makati City

• Poliform – 237 Nicanor Garcia St., Makati City

• All other brands – 219 Nicanor Garcia St., Makati City

Showroom Hours: 9am to 6pm, Mondays to Saturdays.

While appointments are not required, we highly encourage scheduling one so we can provide a more personalized consultation and ensure our design consultants are available to assist you.

We partner with 100% independently owned brands, ensuring an unwavering commitment to quality, craftsmanship, and design integrity—free from the compromises often seen in joint ventures that prioritize profit over excellence.

Our brands and their origins:

• Poliform – Italy
• Flexform – Italy
• Tribu – Belgium
• Lualdi – Italy
• Torterolo & Re – Italy
• Barazza – Italy
• Vistosi – Italy
• Brokis – Czech Republic
• Roll & Hill – USA

Each piece is directly sourced from the brand's headquarters and meticulously produced in its country of origin, upholding the highest standards of innovation, artistry, and durability.

Yes, you can purchase directly from us—there’s no need to go through an architect or designer. However, if you have one, we’re happy to collaborate with them to bring your vision to life and ensure every detail is perfectly executed.

Yes, we offer customizations. Most of our collections are modular, allowing flexibility in design and configuration. Simply provide us with your floor plan and design vision, and we’ll tailor the perfect solution to fit your space and lifestyle.

Our standard lead time for orders is approximately 6 months, which includes processing, production, shipping from the brand’s country of origin to the Philippines, and a buffer for possible shipping delays.

We also keep select items in stock. Feel free to ask our design consultants about the latest available pieces.

Absolutely! In fact, we encourage mixing and matching different brands to create a truly personalized space. This also allows you to maximize volume order benefits.

Poliform and Flexform are both renowned Italian brands, but they cater to different aspects of luxury living:

• Poliform is all about versatility and modern elegance, offering a full range of furniture along with kitchens, wardrobes and wall systems. It’s ideal for those who want a cohesive, tailored interior with a sleek, architectural feel.

• Flexform specialized on furniture, prioritizing comfort, timeless design, and understated luxury. Their sofas and seating systems are known for their soft, inviting aesthetics, authentic goose-down cushioning, and impeccable craftsmanship.

Both brands share a commitment to quality and innovation but serve different design needs—Poliform for a fully integrated space, and Flexform for relaxed, effortless sophistication.

Barazza kitchen appliances combine Italian craftsmanship with cutting-edge technology, offering a seamless blend of design and performance.

Key features include:

• 100% Stainless Steel Construction – Durable, hygienic, and timeless, Barazza’s signature stainless steel finishes elevate any modern kitchen.

• Professional-Grade Performance – High-powered burners, precision-controlled ovens, and advanced ventilation systems for superior cooking experiences.

• Minimalist & Elegant Aesthetic – Designed to complement luxury kitchens with a refined, contemporary look.

Barazza is perfect for those who want both beauty and performance in their kitchen.

Poliform sets itself apart by seamlessly blending design, innovation, and craftsmanship—excelling in both aesthetics and functionality.

• Modular Flexibility – Customizable solutions for kitchens, wardrobes, and living spaces.

• Premium Materials & Finishes – High-quality wood veneers, lacquers, HPLs, glass and metals for durability and sophistication.

• Italian Craftsmanship & Precision – A fusion of advanced technology and artisanal techniques.

• Timeless, Contemporary Aesthetic – Designed for longevity, beyond fleeting trends.

With a strong residential customer base, Poliform has a deep understanding of common household challenges, allowing them to refine their designs through ongoing R&D—ensuring solutions that anticipate and prevent future issues.

We offer outdoor furniture from Tribu, Flexform, and Poliform.

Tribu has been a pioneer in luxury outdoor furniture since 1966, introducing design-led, weather-resistant pieces that withstand extreme climates worldwide—including the intense heat, humidity, and heavy rainfall of tropical environments like the Philippines. Their collections feature:

• Teak – Naturally resistant to moisture, pests, and decay.

• Aluminum & Stainless Steel – Rust-proof and lightweight.

• UV-Resistant Fabrics – Fade-proof and quick-drying, perfect for tropical settings.

With a focus on durability, elegance, and low maintenance, Tribu seamlessly blends style and function for all-weather outdoor spaces.

Flexform and Poliform also offer outdoor collections fitted for tropical climate, but they are best suited for shaded outdoor areas, patios, and covered terraces.

Lualdi has been in business since 1859, with over 160 years of heritage in Italian craftsmanship and architectural innovation.

• Architectural Integration – Flush-to-wall solutions and custom paneling.

• Premium Materials & Finishes – Veneers, glass, lacquer, metal.

• Customization & Bespoke Solutions – Tailor-made to design needs.

• Advanced Technology – Fire rating, pivoting, sliding systems.

• Italian Design Legacy – Collaborations with top designers and architects.

Lualdi doors redefine interiors by blending aesthetics with performance.

We’d be happy to assist you with your design requirements in relation to our products, even if you don’t have a designer. Our team can provide expert guidance on selecting the right furniture, cabinetry, doors, and lighting to suit your space, style, and functional needs. If you’re working with an architect or interior designer, we’ll collaborate with them to bring your vision to life seamlessly.

Yes, we have an in-house team of expert installers who specialize in handling our products with precision and care. This ensures that your furniture, cabinetry, doors, and lighting are installed to the highest standards.

However, we do require you to have a contractor to prepare the site, including structural, electrical, and plumbing work if needed. Our team will coordinate closely with your contractor to ensure a smooth installation process.

We take pride in ensuring that our products are installed with precision and care. To guarantee a seamless experience, we provide:

• Expert In-House Installation Team – Our trained specialists handle the installation of our furniture, cabinetry, doors, and lighting to ensure they meet our exacting standards.
• Coordination with Your Contractor – We work closely with your contractor to ensure the site is properly prepared before installation, minimizing any issues or delays.
• Quality Checks & Final Inspection – After installation, we conduct thorough quality checks to ensure everything is properly fitted and functions as intended.
• After-Sales Support – Should you need any adjustments or maintenance, our team is available to provide assistance and expert care to keep your investment in top condition.

Your satisfaction is our priority, and we’re committed to delivering exceptional service even beyond installation.

Absolutely! We are happy to work with your existing contractor or interior designer. Our team will collaborate closely with them to ensure seamless integration of our products into your space. Whether it's coordinating installation requirements, providing technical details, or offering design guidance, we’ll work together to bring your vision to life while maintaining the highest standards of quality and craftsmanship.

Our products are highly modular and customizable, so pricing depends on your specific design, chosen materials, and configurations. We tailor each solution to fit your space and preferences, whether it's furniture, cabinetry, doors, or lighting.

To get an accurate estimate, we recommend discussing your requirements with our team. We’d be happy to provide guidance and recommendations based on your vision and budget.

Our standard payment terms are as follows:

• 50% downpayment upon order confirmation.
• 50% balance to be paid prior to installation.

If you have specific requirements or need further clarification, our team would be happy to assist you.

We offer a 2-year warranty covering manufacturing defects, unless otherwise stated before purchase.

Since every project is unique, we tailor our packages based on your specific requirements. For more details on bulk pricing and current promotions, please contact us, and our team will be happy to assist you.

Yes, we can accommodate volume or high-rise projects. We have extensive experience working on luxury residential developments, including projects with Ayala Land Premier and Shang Properties, Inc. Our team is well-versed in the specific requirements of high-rise installations, from logistics and access restrictions to customization for high-end condominium living.

If you're working on a high-rise project, we'd be happy to discuss how our expertise and premium products can be seamlessly integrated into your space. 

Yes, we offer nationwide delivery and installation. No matter where your project is located, our team ensures that our products are transported and installed with the highest level of care and precision.

For projects outside Metro Manila, we coordinate logistics and site preparations to ensure a seamless process. Feel free to reach out to discuss the details of your location and requirements.

In the rare event that a product gets damaged during shipping, we will assess the situation and take the necessary steps to resolve it. Our team follows strict quality control measures to ensure all items arrive in perfect condition, but if damage occurs, we will coordinate a replacement or repair based on the extent of the issue.

We recommend inspecting your order upon delivery and notifying us immediately if there are any concerns. Our team is committed to ensuring that you receive your products in pristine condition.

Yes, we provide maintenance services for our products to ensure their longevity and optimal performance. Our team can assist with adjustments, repairs, and upkeep as needed.

Maintenance services are available for a fee, depending on the scope of work required. Feel free to contact us for more details or to schedule a service appointment.

We follow a strict no return, no exchange policy due to change of mind, as our products are highly customized and made-to-order.

• To help you make confident decisions:
• For loose furniture, we provide mock-ups so you can visualize how the piece will fit into your space.
• For modular systems, we do 3D perspectives and markings first to give you a clear idea of the layout before proceeding with production.

Our team is here to guide you through material selection, dimensions, and design details to ensure everything meets your expectations.